The ITIL v3 Foundation Course in IT Service Management is a London-based
course, which provides comprehensive, first-level training for anyone
involved in provision, support, and delivery of IT Services.
The ITIL v3 Foundation Course in IT Service Management framework
represents a source of good-practice in service management. ITIL is used
by organisations world-wide, to establish and improve capabilities in
service management.
Who is the ITIL v3 Foundation Course for?
The ITIL v3 Foundation Course is for all levels of IT professionals,
customers and users involved in the provision, or receipt, of IT
Services.
What does a delegate need to get on the ITIL v3 Foundation Course?
A pre-requisite of the ITIL v3 Foundation Course is that delegates need
to have been involved in the provision, or receipt, of IT Services.
What's studied on the ITIL v3 Foundation Course?
The ITIL v3 Foundation Course is comprised of lectures, hands-on
exercises which reinforce the knowledge gained, and practice exams.
Delegates taking the ITIL v3 certificate exam on the final day will also
need to plan to spend 90-120 minutes revising example exam questions
each evening.
Service Management
Service Management is a set of specialised organisational capabilities,
for providing value to customers, in the form of services. These
capabilities are the functions and processes for managing services over a
lifecycle, with specialisations in strategy, design, transition,
operation, and continual improvement. The capabilities represent a
service organisation's capacity, competency, and confidence for action.
The act of transforming resources into valuable services is at the core
of service management. Without these capabilities, a service
organisation is merely a bundle of resources, which on its own has
relatively low intrinsic value for customers.
ITIL v3 Foundation delegates will gain an understanding of:
- Service Management as a Practice
- The V3 Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Processes
- Roles
- Functions
- Technology and Architecture
- ITIL Qualification Scheme
The ITIL v3 Foundation Course covers the fundamentals of the IT
Infrastructure Library (ITIL) Version 3 core volumes, which provide an
end-to-end view of IT and its integration with business strategy. Those
core volumes are: Service Strategy, Service Design, Service Transition,
Service Operation, and Continual Service Improvement.